Your privacy matters to us. This policy explains what personal information TheHoodies.co.uk collects, how we use it, and your rights as a customer. Please read it carefully.

1. Who we are

TheHoodies.co.uk is a UK-registered independent online retailer. We are the data controller responsible for your personal information.

Registered Office:

Office 6340, 321–323 High Road, Chadwell Heath, Essex RM6 6AX, United Kingdom

Email: info@thehoodies.co.uk

2. What information we collect

When you place an order, create an account, or contact us, we may collect:

Identity: Full name, billing and delivery address

Contact Email address, phone number

Payment transaction details (processed securely via third-party payment providers; we do not store card details)

Technical IP address, browser type, device info, cookies, pages visited

Communications: Any messages, enquiries, or feedback you send us

3. How we use your information

We use your data to:

  • Process and fulfil your orders, and send order/dispatch confirmations
  • Provide customer support and respond to your enquiries
  • Send you marketing emails about new products or offers only if you have opted in (you can unsubscribe at any time)
  • Improve our website, detect fraud, and maintain security
  • Comply with our legal obligations under UK law

Under UK GDPR, we process your data on the following lawful bases:

  • Contract — to fulfil your order
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications
  • Legal obligation — to comply with UK law

5. Sharing your information

We do not sell your personal data. We may share it only with:

  • Shipping and logistics partners — to deliver your order from our warehouse in Pakistan to your UK address
  • Payment processors — to handle transactions securely (e.g. Stripe, PayPal)
  • IT and platform providers — who help us operate our website
  • Legal authorities — if required by law or to protect our rights

All third parties are required to keep your data secure and use it only for the purposes we specify.

6. International data transfers

As our warehouse and part of our operations are based in Pakistan, some of your data (such as your delivery address and order details) may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies.

8. How long we keep your data

We retain your personal data only for as long as necessary. Order and transaction records are kept for up to 7 years for legal and accounting purposes. Marketing preferences are retained until you unsubscribe. You may request deletion of your data at any time (subject to legal obligations).

9. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at info@thehoodies.co.uk. We will respond within 30 days.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO) at ico.org.uk. We would, however, appreciate the chance to address your concerns first. Please contact us directly.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

12. Contact us

For any privacy-related queries or to exercise your rights:

TheHoodies.co.uk
Office 6340, 321–323 High Road, Chadwell Heath, Essex RM6 6AX, United Kingdom
info@thehoodies.co.uk